Refund Policy

We want you to be happy with Blob. This policy explains how top-ups and refunds work in plain English. It applies alongside our Terms of Service.

How billing works

Blob is pay-as-you-go, billed in plain dollars, there are no subscriptions and no credits. You add funds to your balance and spend only as you edit and generate, with a $20 minimum top-up.

Auto-reload

To avoid interruptions, Blob can automatically top up your balance with a small charge (default $20) when your balance runs low. Auto-reload is optional, you can turn it off or change the amount at any time from your billing settings. You're only ever charged for top-ups you (or your auto-reload settings) authorize.

Refunds on unused balance

Because funds can be spent the moment they're added, top-ups are generally final. That said, we're reasonable:

• If you have an unused balance you no longer want, email us within 14 days of the top-up and we'll refund the unused portion to your original payment method.
• Amounts already spent on AI work are non-refundable, since the underlying compute has been used.

To keep this fair, refunds may be declined where we see evidence of abuse, for example, adding funds, using a large amount, and then requesting a refund for the "unused" remainder repeatedly.

Accidental or duplicate charges

If you were charged in error, billed twice, or an auto-reload fired unexpectedly, contact us regardless of the timing above and we'll make it right.

How to request a refund

Email us at hello@blob.video from the address on your account, and include:

1. 01The approximate date and amount of the purchase.
2. 02A short note on what happened, feedback genuinely helps us improve.

We'll review and, if approved, issue the refund to your original payment method. It may take a few business days to appear, depending on your bank or card provider.

Exceptional cases

If you were charged in error, billed twice, or experienced a serious service problem that prevented you from using Blob, contact us regardless of the timing above. We'll make it right.

Changes to this policy

We may update this policy as our plans evolve. Material changes will be reflected in the date below. The policy in effect at the time of your payment applies to that payment.

Contact

Questions about billing or refunds? Email hello@blob.video.